4.6
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Tourhub is an easy travel company to deal with. Even though I'm in a vastly different timezone on the other side of the world, they responded to my enquiries promptly. The discounts they offered were impressive. They made choosing the perfect African safari a breeze. I will certainly deal with them again in the future.
Tour hub has been absolutely great especially answering questions about our tour. So far we are very impressed with this business!!!
I am not getting answers and I use IPad which dies things a bit differently. I cannot afford the huge American travel insurance component if this trip so ai am cancelling
Very helpful and prompt answering queries. Looking forward to the tour. Would be good to know starting and ending points to assist with other travel plans
Written by the company
CBTC, Senghennydd Road, Cardiff, CF24 4AY, Cardiff, United Kingdom
4.6
741 reviews
Replied to 93% of negative reviews
Typically replies within 1 week
Platform ease of use. Prompt communication and follow up with Tour Providers.
Date of experience: March 05, 2025
Tourhub is an easy travel company to deal with. Even though I'm in a vastly different timezone on the other side of the world, they responded to my enquiries promptly. The discounts they offered were impressive. They made choosing the perfect African safari a breeze. I will certainly deal with them again in the future.
Date of experience: March 06, 2025
I am not getting answers and I use IPad which dies things a bit differently. I cannot afford the huge American travel insurance component if this trip so ai am cancelling
Date of experience: March 06, 2025
Easy to use site!
It’s a hub so the tour is with Cosmos but the price is great.
Only stress is waiting for the confirmation that the tour will go!
Date of experience: February 10, 2025
Very helpful and prompt answering queries. Looking forward to the tour. Would be good to know starting and ending points to assist with other travel plans
Date of experience: February 19, 2025
Tour hub has been absolutely great especially answering questions about our tour. So far we are very impressed with this business!!!
Date of experience: March 04, 2025
I would give it a five. Recommend access linking directly to customer booking account on Tourhub main website. Very pleased with your experience and services.
Date of experience: March 04, 2025
So far so good. They have been very responsive. There was a slight learning curve for website. Very slight, but once I figured it out all good..
Date of experience: February 16, 2025
Reply from tourhub
Thank you for your feedback, EJ!
We're pleased to hear that your experience has been positive so far and that our team has been very responsive. We also appreciate your patience with the website, and we’re happy to know you've figured it out.
If you have any further questions or need assistance as your trip approaches, please don’t hesitate to reach out.
Thank you for choosing tourhub!
There was a problem with my discount code disappeared and it reverted to original price. I sent a message and it was resolved immediately.
Date of experience: February 28, 2025
Reply from tourhub
Thank you for your feedback, Samantha!
We strive to ensure that any concerns are addressed as quickly as possible, so it’s great to know we could help you right away.
If you have any further questions or need assistance as your trip approaches, please don’t hesitate to reach out.
Thank you for booking with tourhub!
Very cordial and response time is excellent e
Date of experience: February 28, 2025
Reply from tourhub
Thank you for your feedback, George!
We’re delighted to hear that you had a positive experience with our team and that our response time met your expectations.
If you have any questions or need further assistance as your trip approaches, please don’t hesitate to reach out.
Thank you for choosing tourhub!
We had a LOT of questions ....they responded quickly!
Date of experience: February 28, 2025
Reply from tourhub
Thank you for your feedback!
We’re glad to hear that our team was able to respond quickly to all of your questions. We’re always here to help and ensure you have all the information you need.
If you have any more questions or need assistance as your trip approaches, please feel free to reach out.
Thank you for choosing tourhub!
Date of experience: February 27, 2025
Reply from tourhub
Thank you for your feedback, John!
We’re thrilled to hear that you were pleased with our communication. We always aim to keep our customers informed and supported throughout the entire process.
If you have any questions or need further assistance as your trip approaches, please don’t hesitate to reach out.
Thank you for choosing tourhub!
Reply from tourhub
Thank you for your feedback!
We’re glad to hear you found our service informative and easy to navigate. We strive to make the booking process as simple and clear as possible.
If you have any further questions or need assistance as your trip approaches, please feel free to reach out.
Thank you for choosing tourhub!
All the inquiries has been answered regarding the tour.
Date of experience: February 26, 2025
Reply from tourhub
Thank you for your feedback!
We’re pleased to hear that all your enquiries regarding the tour were answered to your satisfaction.
If you have any more questions or need further assistance as your trip approaches, please feel free to reach out.
Thank you for choosing tourhub!
We found a perfect tour of Ireland…places we wanted to visit, length of trip and also allows time on our own. Will be traveling in mid-May, so can’t review our trip yet. Looking forward to our vacation!
Date of experience: February 26, 2025
Reply from tourhub
Thank you for your feedback, Jane!
We're thrilled to hear that you found the perfect tour of Ireland with the right balance of sightseeing and free time.
If you have any questions or need assistance as your trip approaches, please don’t hesitate to reach out.
Thank you for booking with tourhub!
the trip just fit in my courise schedule and the price is right in my budget plus easy to book
Date of experience: February 23, 2025
Reply from tourhub
Thank you for your feedback, Eric!
We're so glad to hear that the trip fits perfectly into your schedule and budget, and that the booking process was smooth.
If you have any questions or need assistance as your trip approaches, please feel free to reach out.
Thank you for booking with tourhub!
Very prompt with responses to all my inquiries. Will definitely choose for future travel.
Date of experience: February 25, 2025
Reply from tourhub
Thank you for your feedback!
We're delighted to hear that you found our responses prompt and that you're considering us for future travels.
If you have any questions or need further assistance, please feel free to reach out.
Thank you for booking with tourhub!
Very positive experience - good variety of offers, streamlined booking process, professional staff.
Date of experience: March 04, 2025
Reply from tourhub
Thank you for your feedback!
We're so pleased to hear that you had a positive experience and enjoyed the variety of offers, seamless booking process, and professional service.
If you need any further assistance as your trip approaches, please feel free to reach out.
Thank you for booking with tourhub!
I loved the places you go to and you have great prices. But your program is not really senior friendly. I had a difficult time trying to get questions answered, and many were not answered. I prefer to speak with someone and I repeatedly asked to speak to someone and no one answered me. I still book my trip, but I still have many unanswered questions.
Date of experience: February 25, 2025
Reply from tourhub
Thank you for your feedback, Celia!
We appreciate your patience, and we’re thrilled to hear you love the destinations we offer. Your feedback helps us improve our services, and we’re committed to providing a better experience for you moving forward.
We apologise for any difficulty you experienced while navigating our website and the communication process. We understand that speaking directly with someone can be more convenient, and we see that you had several enquiry threads open with requests for a phone call before booking. While we primarily operate as an online travel business through our messaging platform and offer direct contact with the tour operators, we recognise that this may not always meet everyone’s preferences.
We understand you'd prefer a call to discuss your questions, and we apologise for any delay in getting this arranged. Please feel free to respond within your booking thread to confirm a convenient time for a call, or leave a voice message using the phone number listed on our website. We're more than happy to assist and ensure all your questions are answered.
We wish you a wonderful trip ahead!
Thank you for choosing tourhub.
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